Scrum teams thrive on innovation and trying out new things, that’s not news to anyone in the industry. What might be understood, but not often talked about, is how enthusiastic our end users will be with our changes. However, they aren't going to be enthusiastic if the changes are complex and take more thought than they are willing to give (which is usually not a lot). Steve Krug, usability consultant and author of the timeless book, “Don’t Make Me Think”...

Phase 2 starting working with Pioneer Library System (PLS) to create an extremely user-friendly and functional solution for a dilemma the library industry sees across the nation: offering remote services in one central application. This issue is especially prevalent in areas still growing in tech innovation, like Oklahoma. Through our process and great partnership with PLS, the solution has become so successful through user adoption as well as receiving The Journal Record's 2016 Innovator of the Year Award. The PLS Connect...