Industry: Public & Information Services

Can your organization offer the same level of service through your digital presence as you do face-to-face? The difficult software challenges faced by modern libraries are common to many organizations. Disparate internal systems often make a customer’s experience disjointed and frustrating. When a customer’s preferred point of contact with most organizations is through technology, usable and beautiful technology tools are the means to succeed.

The Problem

Libraries across the nation were unable to offer remote services to those in need through one central application. Existing library software was pulling users in many directions by requiring multiple applications to be installed in order to access different content or content in different formats.

The mobile application workflow involved downloading the library’s app and redirecting the user to log into several other pages in order to access content or library services. This cumbersome process for a seemingly simple task left users frustrated and in need of a better solution.

Phase 2’s Solution

Phase 2 created a user‐friendly mobile application that grants instant access to all of the currently available, instantly downloadable, and free resources – all with one single login. The solution was made possible by integrating multiple third-party API’s into a unified platform.

Native mobile apps were built on iOS and Android to give users a single point of access to all of the library’s content and services, giving users the ability to access ebooks, audio-books, magazines, reserve books, and rooms, and search the catalog. The platform empowers Pioneer to add or change third party services as needed without harming their user’s experience.

Services Provided

Web App Engineering

Platform Engineering

Mobile App Engineering

DevOps Consultation

UX/UI Design

Platform Management

Technology Leveraged

pls-main@2x

UX/UI Function Has Never Looked This Good

We worked side by side with Pioneer Library System throughout each phase of the project to ensure the highest quality solution and allow for innovative ideas to be continually integrated into the development.

Pioneer’s strategic and revolutionary initiatives, paired with expert software developers at Phase 2, created the opportunity to turn an industry vulnerability into a competitive advantage.

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Digital Resources Gone Mobile

Now users are able to access ebooks, audio options, magazines, online catalog searching, pay fines, view library calendar, apply for a library card, and more all for free by becoming a member of the Pioneer Library System.

Award Winning

We aren’t the only ones who thought it was great.

“Phase 2’s approach to software development allowed PLS to become the first library system in the nation to debut one mobile application that allows the 350,000 citizens in our service area to access their library’s physical and digital offerings (from multiple vendors) all in one place.”

Adri Edwards-Johnson

Strategy & Innovation Officer at Pioneer Library System

Let’s start talking about your next digital transformation.

Let’s start talking about your next digital transformation.