Can your organization offer the same level of service through your digital presence as you do face-to-face? The difficult software challenges faced by modern libraries are common to many organizations. Disparate internal systems often make a customer’s experience disjointed and frustrating. When a customer’s prefered point of contact with most organizations is through technology, usable and beautiful technology tools are the means to succeed.
Libraries across the nation were unable to offer remote services to those in need through one central application. Existing library software was pulling users in many directions by requiring multiple applications to be installed in order to access different content or content in different formats. The mobile application workflow involved downloading the library’s app and redirecting the user to log into several other pages in order to access content or library services. This cumbersome process for a seemingly simple task left users frustrated and in need of a better solution.
Phase 2 created a user‐friendly mobile application that grants instant access to all of the currently available, instantly downloadable, and free resources – all with one single login. The solution was made possible by integrating multiple third party API’s into a unified platform. Native mobile apps were built on iOS and Android to give users a single point of access to all of the library’s content and services, giving users the ability to access ebooks, audio-books, magazines, reserve books and rooms, and search the catalog. The platform empowers Pioneer to add or change third party services as needed without harming their user’s experience.
We worked side by side with Pioneer Library System throughout each phase of the project to ensure the highest quality solution and allow for innovative ideas to be continually integrated into the development. Pioneer’s strategic and revolutionary initiatives, paired with expert software developers at Phase 2, created the opportunity to turn an industry vulnerability into a competitive advantage.
Now users are able to access ebooks, audio options, magazines, online catalog searching, pay fines, view library calendar, apply for a library card, and more all for free by becoming a member of the Pioneer Library System.